Your Privacy Matters to Us

1. Information We Collect

• Information you give us: your name, mobile number, the area in Ranchi you live in, the type of help you need, and your preferred timing — submitted through our enquiry or contact forms.
• Communication records: messages you send us over WhatsApp, phone, or email when you contact us.
• Usage information: basic analytics such as the pages you visit, the device and browser you use, and how you reached our website. This is collected through standard analytics tools.

We do not ask customers for sensitive identity documents such as Aadhaar or PAN to book our service.

2. How We Use Your Information

• To contact you about your enquiry and match you with a suitable helper.
• To send you service-related SMS and WhatsApp updates about your request.
• To provide ongoing support, replacements, and manage your service.
• To improve our website, services, and customer experience.
• To comply with applicable laws and respond to lawful requests.

3. Consent

By submitting an enquiry or contact form, you consent to us contacting you by phone, SMS, and WhatsApp regarding your request. You can withdraw this consent at any time by contacting us (see Section 8); withdrawing consent may limit our ability to provide the service.

4. How We Share Information

We do not sell your personal information. We share it only:

• With our service providers — such as SMS and analytics partners — who process data on our behalf under appropriate safeguards.
• With a helper we are placing with you, on a need-to-know basis, to coordinate the service.
• Where required by law, regulation, or a valid legal request.

5. Data Retention

We keep your information only for as long as needed to provide our service and to meet legal or business requirements. When it is no longer needed, we delete or anonymise it.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

7. Your Rights

Under the DPDP Act, you have the right to:

• Access the personal data we hold about you.
• Request correction or updating of inaccurate data.
• Request erasure of your data, subject to legal limits.
• Withdraw consent for future communications.
• Raise a grievance about how we handle your data.

8. Contact & Grievances

For any privacy question, request, or grievance, contact us at contact@dailydomestic.com or call +91-6204983837. We are based in Ranchi, Jharkhand, India.

9. Children's Privacy

Our service is intended for adults. We do not knowingly collect personal data from children. Babysitting enquiries are made by parents or guardians on behalf of their children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.