Cancellation & Refund Policy

1. 3-Day Trial Period

Every placement begins with a 3-day trial period from the day the helper starts work. The trial lets you check whether the helper is the right fit for your home before committing to the full month.

2. Replacement During the Trial

If you are not satisfied with the helper during the trial period, you can request a free replacement at the beginning of the engagement. We will make reasonable efforts to provide a suitable replacement helper as quickly as possible at no extra service charge.

3. Cancelling During the Trial

If you choose not to continue with the service during the 3-day trial, you are charged only on a per-day basis for the days the helper actually worked, calculated at the rate discussed and agreed at the time of booking. Any balance you have already paid, after deducting these per-day charges, is refunded to you.

4. Monthly Service Commitment

Once you continue past the 3-day trial, the placement runs as a monthly engagement. The helper continues to provide the service for that full month. You may discontinue the service at the end of a monthly cycle by informing us before the next cycle begins. We do not provide pro-rata refunds for a paid month if you choose to stop midway, except as described in Section 5 below.

5. If the Helper Fails to Provide the Service

If, after the service has started, the placed helper is unable to continue or fails to provide the agreed service during a paid month, we will first try to arrange a suitable replacement. If we are unable to provide a replacement and the service cannot be completed for the remaining days of that month, the unused (left-over) amount for the remaining days is refunded to you.

6. How Refunds Are Processed

• Approved refunds are made to the original payment method, or via UPI / bank transfer where the original method is not available.
• Refunds are typically processed within 7–10 business days of approval. The time for the amount to reflect in your account may depend on your bank or payment provider.
• Any per-day charges, taxes, or amounts for service already provided are deducted before a refund is issued.

7. How to Request a Cancellation or Refund

To request a cancellation, replacement, or refund, contact us on WhatsApp at +91-6204983837, call +91-6204983837, or email contact@dailydomestic.com. Please share your name, the helper's details, and the reason for your request so we can resolve it quickly.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.